Booking & Cancellation Policy

Reservations and payment

Courts are booked for a chosen date, start time and duration (1 hour or more). A reservation is held as pending until we receive the full payment by GCash or bank transfer and can match it to your booking. Once confirmed, there is nothing more to pay for court time. Until the payment is received, the slot may still be taken by another player.

Rescheduling and cancellation

• More than 24 hours before your slot: you may reschedule to another available slot, or cancel for a full refund of your payment. Contact us by phone or Facebook message.
• Within 24 hours of your slot, or a no-show: the payment is forfeited, because the court was reserved and held for you.
• Rescheduling is subject to availability and does not extend the refund window.

Late arrival

Your booked time is fixed. If you arrive late, play still ends at the scheduled time so the next reservation is not affected. Arrive about ten minutes early to be ready for your full slot.

Group bookings

Groups may reserve multiple courts for the same time block. Each court is paid in full. For sessions larger than three courts, recurring weekly slots, private events or tournaments, contact us directly to arrange it.

Conduct and equipment

• Non-marking indoor court shoes are required.
• Paddles and indoor balls can be borrowed at the venue on request — mention it when booking.
• Players are responsible for their own belongings and for playing within their ability. Use of the courts is at your own risk.
• The venue may refuse or end a session for unsafe or disruptive behaviour, without refund.

Changes by the venue

In rare cases (maintenance, safety, power issues beyond backup capacity) the venue may need to move or cancel a booking. If that happens, you will be offered the next available slot or a full refund of any amount paid.

Contact

Call 0908 818 6839 or message us on Facebook. Venue: Cineplex Building, Araneta Avenue, Bacolod City, Negros Occidental 6100.